The Triggertrap Mobile might seem like a pretty simple device, but in reality it is a powerful photography tool, with a lot of different possibilities and settings.
Some times, it can be a little bit tricky to get started; but if you get stuck, here’s a troubleshooting guide to help you test each part of your device thoroughly.
Let’s start at the beginning..
Test 1 – Camera Cable Test
Test 2 – Triggertrap Dongle Test
- Play this sound:
- Link to send support e-mail (Test 1 passed, Test 2 failed)
Test 3a – Triggertrap Mobile App Test for iOS
- Link to download Triggertrap Mobile ($4.99 version with many trigger modes)
- Link to download Triggertrap Mobile (Free trial version with 3 trigger modes)
- Link to the Triggertrap Mobile manual; specifically, the section on how to set your Trigger Pulse Length.
- We strongly recommend you use manual focus with Triggertrap Mobile, but if you really want to use automatic focus, here’s the guide for how to use Triggertrap Mobile with Automatic Focus.
- Link to our customer support pages
Test 3b – Triggertrap Mobile App Test for Android
- Link to download Triggertrap Mobile for Android ($4.99 version with many trigger modes)
- Link to the Triggertrap Mobile manual; specifically, the section on how to set your Trigger Pulse Length.
- We strongly recommend you use manual focus with Triggertrap Mobile, but if you really want to use automatic focus, here’s the guide for how to use Triggertrap Mobile with Automatic Focus.
- Link to our customer support pages
Test 4 – Checking your Camera Settings
- Link to our customer support pages
- Link to e-mail us (Test 1 and 4 failed)
Test 5 – Let’s talk about Volume Limitations
- Check whether your device is volume limited by Apple.
- Link to e-mail us (Volume problems)
- Link to e-mail us (EU Device problem)
Now what?
If you still have problems after running through our troubleshooting guide, it doesn’t mean all hope is lost!
We have an extremely lively set of support forums, where our awesome customers are helping each other out like there’s no tomorrow. We also go in there and answer questions frequently, so chances are that your exact problem has already been found, and the solution can be found there.
Head over to our support forums, and use the search bar to see if your question has already been answered!